AS
Asiphe S

1 reviews | Active since Sept 2015

19 May 2016, 08:08

WORST NETWORK PROVIDER EVER

<p>After today, this has to be the most useless Network Provider, I have tolerated thier nonsense for quite sometime now. They make empty promises and some of the consultants are rude. I called to get details about my contract, only to find out that they have a record that I have a contract with them and my money is deducted but they dont have anything they can send, basically they dont have my contract. Wasted an hour of my time transferring me to different departments after asking the same questions over and over in every department. Now I have to wait for 7 working days before an early termination fee can be calculated and they dont have follow up calls, I have to call them again. Worst network Provider!!!!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply22 May 2016, 20:15
Official

Dear Valued Customer,

Thank you for taking the time to raise your concerns with MTN.

kindly note that we investigated your account and picked up that our one of our consultant from retentions called you and advised with regards to early termination charges.

warm regards

mike

REQ:***

Best regards,