JF
Janka F
1 reviews | Active since Jul 2018
11 Oct 2018, 10:10
Worst network provider!!
Worst network provider ever. They seem to always lose my payment date which is on the 15th! I phoned 4 times in the last 2 weeks and I have each calls reference number. Each time I confirmed the payment date as the 15th and each week I get a suspension sms. I am tired of this.
I would not recommend this provider to anyone if this is the headache I am dealing with day after day!!
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MTN South Africa's replyOfficial
12 Oct 2018, 09:09Goodday Janka
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
As per our telephone conversation I have updated your banking details and your debit order is set for the 15th of every month.
Please email me if you have any issues going forward.
Email: ***
Rest assured, it is not our intention to displease you.
Warm Regards
Roanne Juggannadh
Complaints Management Team
Best regards,
MTN South Africa's reply12 Oct 2018, 09:09
Official
Goodday Janka
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
As per our telephone conversation I have updated your banking details and your debit order is set for the 15th of every month.
Please email me if you have any issues going forward.
Email: ***
Rest assured, it is not our intention to displease you.
Warm Regards
Roanne Juggannadh
Complaints Management Team
Best regards,