SS
Samantha S
1 reviews | Active since Oct 2017
11 May 2018, 19:12
Worst Network Provider
Mtn is the worst Network Provider. There feedback is not true. The first time I complaint about airtime dissapearing, they respond they loaded R100 airtime which i never received. Than had problems with my data there customer services couldnt assist me. Than again subscriptions going of daily which i never subscribed to once again there customer service failed to assist me. A third party assisted me block the subscription. Now for 3 weeks every flippen day again subscriptions. U pay for contract with the airtime but u never get to use it cause its going for subscriptions. Upgrade is due I requested for a new number to avoid this but was told I cant. Sies u are the worst network provider ever Im ashame to be your customer. Will this hell ever stop I never default any payments is this how U treat your customers.
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Replies (2)
MTN South Africa's replyOfficial
11 May 2018, 23:18Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Please be advised that we have evaluated your and picked up that all subscriptions have been cancelled,we have credited you with 100 airtime as a goodwill credit.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply11 May 2018, 23:18
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Please be advised that we have evaluated your and picked up that all subscriptions have been cancelled,we have credited you with 100 airtime as a goodwill credit.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
SS
Samantha S's updateReviewer Update
12 May 2018, 14:05This is funny just now I received 3 sms from subsriptions that went and as I'm speaking now my balance is at R0.00. The last time we complaint yor exact feedback was we credited U with R100 airtime but never received it.
SS
Samantha S's update12 May 2018, 14:05
Reviewer Update
This is funny just now I received 3 sms from subsriptions that went and as I'm speaking now my balance is at R0.00. The last time we complaint yor exact feedback was we credited U with R100 airtime but never received it.