cM
charmain M
1 reviews | Active since Feb 2012
25 Aug 2015, 15:51
WORST NETWORK PROVIDER!!!!
Can someone please assist me with my Claim Reference Number: 447478, I need to process my claim and its been a week i am not able to get thorugh to the insurance department, and funny enough even the MTN staff cannot transfer me to the insurance department.
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MTN South Africa's replyOfficial
27 Aug 2015, 10:29Hello Charmz89,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your insurance CLAIM REF NO: 447478, has been approved. You may visit the store to settle the excess amount of R350.00 to received another handset, SonyEricsson M(C1905) OR ANY HANDSET VALUED @ R2205.07.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your insurance CLAIM REF NO: 447478, has been approved. You may visit the store to settle the excess amount of R350.00 to received another handset, SonyEricsson M(C1905) OR ANY HANDSET VALUED @ R2205.07.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,
MTN South Africa's reply27 Aug 2015, 10:29
Official
Hello Charmz89,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your insurance CLAIM REF NO: 447478, has been approved. You may visit the store to settle the excess amount of R350.00 to received another handset, SonyEricsson M(C1905) OR ANY HANDSET VALUED @ R2205.07.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your insurance CLAIM REF NO: 447478, has been approved. You may visit the store to settle the excess amount of R350.00 to received another handset, SonyEricsson M(C1905) OR ANY HANDSET VALUED @ R2205.07.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,