Worst network in the past few months and terrible service

MTN service is terrible, we have 2 contracts and have to constantly call the network line to report no network at home (if and when a call goes through to mtn). During the lockdown it is worst as I have to work from home. This is an ongoing problem since October 2019 and each ticket logged, automatically gets closed without the problem being fixed. A supervisor, Nhlanhla was supposed to call me this week with regards to 2 faults logged and has not contacted me. A word of advice to residents from jhb south, don't bother with MTN because you will pay for service that you cannot use!!!!!!