Worst network in RSA, *********** staff, massive workflow issues. Do they even have a central system?

What a poor network with staff that are very uneducated on how their systems work. I ported my number from Vodacom to MTN to get an iPhone on contract with MTN. The sales agent in store said they will call me and I should then tell them i want to keep my existing number. Nobody phoned me and i got a new number.

Then i went to another store and they said i can call customer care and ask them to merge my contract benefits for this new number with my old number. I did that.

With my iphone i then received a new sim card. After 2 weeks of using my old sim card whivh i got when i ported my number, it stopped working. I went into the store and they saw my number has been disabled that day. They then figured out that i should start using the sim card i recieved with my phone. That store did not know anything about transferring benefits (minutes/data) from the new number to my existing ported number.

When I started using my new sim card, i could not receive any calls. I could dial out, bit not receive calls. Again i went into the store and they said i should do a sim swap, which will be R150 and it might fix the problem. I mean, I was using the contract sim which i received after the prepaid sim, both which i paid for. I cant keep buying sim cards and hope something will work. I insisted that i wont be ongoing any additional costs and that they had to do the sim swap to test if it will work. They refused.

I then phoned customer service, explaining my problem, they said its simple, i should dial #330*0000# switch off my phone and wait 10 minutes.

After doing that, i had data service, but couldnt make or receive any calls. Phoned again and nobody knows what is wrong or how to fix this issue. Till this day, 1 month later, i cannot receive or make calls, and nobody (not even the Facebook team) can assist me.

This is the worst experience ever, such a poor designed system and workflow, even more untrained *********** staff, and i have absolutely nothing positive to say.

To top this off, after DSV delivered my phone 3 weeks ago, i still get calls asking when they can deliver my device. I got a call today from them. I had to explain to them that this device was delivered to me weeks ago. I could have had 4 devices by now with all the attempts from DSV wanting to deliver the phone.

Something in the workflow is not really "working".

If this issue does not get sorted in the next 48 hours i will cancel my contract at no cost, and if MTN insist in any costs I will go to the ombudsman and explain that they did not provide me with the service they stipulated in the contract. When people call me they get a message saying "The number you have dialed does not exist on the MTN network" and when i phone a number, the call fails immediately.

Ok MTN, i will post this review every day until my line is fixed. Lets go.