Worst Network Ever, Customer service don't give a hand

MTN South Africa is this your strategy to rob us of our hard earned money

I am writing to express my deep disappointment as well regarding the handling of my recent customer service issue. Since my initial inquiry, I have found myself being transferred repeatedly without receiving a satisfactory resolution.

I have made numerous calls, both day and night, but unfortunately, the feedback has been inadequate, and my concerns remain unresolved. Additionally, I requested a recording of my conversation with the agent, but I have yet to receive any assistance on this matter.

It is perplexing to find that I have an open line with a limit of R3500 for a minor without my clear consent. I want to clarify that while I am willing to pay the agreed amount of R479, I cannot accept charges that were not discussed or authorized.

If this issue is not resolved promptly, I will feel compelled to escalate my case to the ombudsman for further assistance.

I kindly request an immediate review of my situation, along with a clear explanation of how this open line was established without my consent.