Worst network ever!

I never thought I'd have to struggle as much as I have been with MTN.

About two months back I cancelled one of my contracts (after 25 phone calls from my end) with very great difficulty. The last two phone calls were to finalise the cancellation after a payment was made. The consultant had given an amount which seemed rather exorbitant but I paid it nonetheless. The contract was cancelled successfully. Sadly, the amount I paid was too much and it created a credit on my MTN account - easy process to get a refund you say?

I have sent over 10 mails to MTN. I have been given false promises with regards to the refund. I was told I'd receive my refund within 2-7 working days... Two weeks later and no payment. MTN has not responded since their last mail.

Their service is appalling. Their staff immensely ***********. They're the worst network I've had to deal with.

I am forced to take this to the Ombudsman as I have had no joy with MTN or have had any "spice added to my life". Worst service ever.