Worst Network Ever

I signed a contract with MTN in April 2023, and everything was fine at first. I am on a 20GB package (10GB during the day and 10GB at night). I've run out of daytime data once or twice before and could top up without an issue; however, this all changed in December 2024, when I ran out of data and suddenly could no longer recharge, as the accounts migrated (without any knowledge or notification of this). I was unable to purchase data or airtime at all. After numerous days of contacting customer care and visiting a physical store, I was eventually able to buy airtime and use it to send and receive messages.

Fast forward to May 17, 2025, and I receive my monthly top-up of 20 GB. On Saturday, 31 May 2025, I received an SMS stating that my 10GB daytime bundle had expired. This blew my mind, as I am connected to Wi-Fi 80% of the day and can never use 10GB within 7 days. Today, 11 June 2025, at exactly 15:17, I purchased R180 airtime. At 15:24, I attempted to make a call, and to my surprise, I was greeted by an automated voice stating that I had insufficient funds to make the call. I cannot fathom how R180 airtime was used up in less than 10 minutes, as I was driving during that time and completely disregarded my phone. MTN is pathetic, as all they can ever do is escalate the issue, which is of no use, since it never gets resolved anyway.

They are quick to debit your account but deliver subpar service and seem to care little about their customers.

Try putting more effort into providing your clients with seamless service rather than plastering your brand on every sponsorship you can find.