SL
Shezelle L
1 reviews | Active since Nov 2017
20 Nov 2017, 13:45
Worst Network Ever
I called MTN today and not only do you take a while to get through to an agent but when you eventually do, they sound tired and irritated that you have come through to them. I finally got through to a lady by the name of Thokozani Konyana, she chewed gum or food while she tried to assist me and showed very little interest in her job. Today we are cancelling our contract with MTN because of the experience. Thokozani gladly offered to transfer me to cancellations but instead kept me on hold for an hour while she probably finished her meal. I NEVER WANT TO DEAL WITH MTN AGAIN!
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MTN South Africa's replyOfficial
20 Nov 2017, 17:43Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We will engage with Retentions department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply20 Nov 2017, 17:43
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We will engage with Retentions department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,