NM
Nolizwe M
1 reviews | Active since Apr 2013
15 May 2015, 06:39
Worst network ever!
Mtn keeps debiting money from my account even though I have asked them to cancel the contract I have with them. I have sent emails and called their call centre, only to hold for an hour and then be cut off. As soon as this mess is sorted out I am porting back to Cell C. Mtn does not value it's customer and they give horrible service, if any!
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MTN South Africa's replyOfficial
15 May 2015, 11:45Hello Nolz23,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records both contracts end in December 2015, in order for us to have the contracts cancelled early terminations will apply. Please provide us with the make and model of the handsets and we will quote accordingly.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records both contracts end in December 2015, in order for us to have the contracts cancelled early terminations will apply. Please provide us with the make and model of the handsets and we will quote accordingly.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply15 May 2015, 11:45
Official
Hello Nolz23,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records both contracts end in December 2015, in order for us to have the contracts cancelled early terminations will apply. Please provide us with the make and model of the handsets and we will quote accordingly.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records both contracts end in December 2015, in order for us to have the contracts cancelled early terminations will apply. Please provide us with the make and model of the handsets and we will quote accordingly.
Best regards
Mantoa
REQ:***
Best regards,