NM
Ntsika M
1 reviews | Active since Nov 2016
02 Nov 2016, 11:21
worst network ever
<p>Aside from the amount of dropped calls and expensive data bundle prices, Mtn is utter nonsense!!! What they do is even though one has data bundles, they charge your internet use from the airtime balance as well!! Thats *******! The airtime has its specific use hence the data bundle. Worst part is try call their contact centre where a clueless "consultant" will tell you to call after 30min as she is unable to assist nor put u through to someone who can, to really feel what a ****py decision to have chosen Mtn as a network provider. I spoke to Thandeka Ncwabe @ Mtn contact centre. I wonder who trained her. </p> <p>I think its time i migrated my number now. </p>
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MTN South Africa's replyOfficial
11 Nov 2016, 15:19Good afternoon Ntsika
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
As per my investigations on our systems I have noted that you have been billed correctly. I am pleased that we were able to come to understanding telephonically on how you have been charged for the data usage.
With regards to the 30574 SMSs kindly note the following Stop receiving messages from 30574 by texting “STOPQ” to 30571 for free.
For information regarding the Quiz game text “HELPQ” to 30571 for free.
Cancel your subscription to the content service by texting “STOPS” to 30571 for free.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply11 Nov 2016, 15:19
Official
Good afternoon Ntsika
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
As per my investigations on our systems I have noted that you have been billed correctly. I am pleased that we were able to come to understanding telephonically on how you have been charged for the data usage.
With regards to the 30574 SMSs kindly note the following Stop receiving messages from 30574 by texting “STOPQ” to 30571 for free.
For information regarding the Quiz game text “HELPQ” to 30571 for free.
Cancel your subscription to the content service by texting “STOPS” to 30571 for free.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,