TD
Thandeka D
1 reviews | Active since Jun 2015
16 Jun 2016, 08:37
Worst Network ever
<p>I went apl**** for my phone contract and mtn keeps on declining my application because I'm high risk they say. All my accounts including my medical aid are paid on time and they not in areas. I feel very disappointed because the amount of money I spend on Data and airtime it's really sad </p>
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
19 Jun 2016, 16:09Thank you for your post
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply19 Jun 2016, 16:09
Official
Thank you for your post
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
TD
Thandeka D's updateReviewer Update
19 Jun 2016, 16:27Thank you Siphumezo. I've glady decided to take my business elsewhere. Years of loyalty down the drain. None of my accounts are in areas or handed over or late payments. On what grounds I'm not fit enough to pay my phone contract? Well just like the other customers i'm unhappy and disappointed. Thank you for the response unfortunately it makes no difference. The applicant review was just another waste of time.
TD
Thandeka D's update19 Jun 2016, 16:27
Reviewer Update
Thank you Siphumezo. I've glady decided to take my business elsewhere. Years of loyalty down the drain. None of my accounts are in areas or handed over or late payments. On what grounds I'm not fit enough to pay my phone contract? Well just like the other customers i'm unhappy and disappointed. Thank you for the response unfortunately it makes no difference. The applicant review was just another waste of time.