Worst Network & Customer Service Experience – Deeply Disappointed with MTN

If I could give MTN zero stars, I would. My experience with this company has been nothing but frustrating and disappointing from day one.

I took out a data deal, and the very first day my data didn't even show up. I waited, thinking it might reflect later—it never did. That was the start of this ongoing nightmare.

Since then, I’ve written numerous emails requesting the deal be cancelled, explaining that I’m not receiving what I'm going to pay for. Guess what? No proper response. No action. No accountability. Just silence or empty apologies.

And the cherry on top? Every time I call their call center, I’m met with, “We can’t hear you, the network is bad.” Seriously? A network company that can’t even manage a stable call? No one ever follows up. No callbacks. No resolution. Just endless loops of being ignored and inconvenienced.

I’ve been trying to cancel this deal for weeks now, and they’re quick to debit your account, but when you need help? Suddenly, they disappear.

MTN, your customer service is appalling, your support is nonexistent, and your treatment of loyal customers is shameful. I deeply regret ever signing up for this deal. To anyone thinking of joining MTN – don’t do it. Save yourself the stress, money, and time.