WORST NETWORK AND EMPLOYEE SERVICE EVER!

I am disgusted to say the least with the service I've received from MTN consultants. A pensioner purchased airtime of R50 via her banking app. The money was deducted but she received no airtime. It took about 3 phone calls to get to speak to someone about this matter. The first lady advised that we'd have to send proof of the purchase, so we sent a photo which clearly indicated the money was deducted from her bank account for the airtime. She stopped responding. Thereafter we spoke to Noluthando the second lady and were advised that a statement should be sent. So we got a statement and took a picture and sent it back off to the lady now assisting because the previous one just went quiet. After more emails from me Noluthando Nyaka wanted me to scan the statement and that exactly what I did. Then there was no response, I emailed her again to which she confirmed receiving the fax and that should would escalate the matter to her manager. I emailed her twice thereafter and I still await feedback. No manager, no response from this consultant. Nothing! It's now been months that this has been going on. All because of a R50?? I will never recommend the services of MTN to anyone. Their services is pathetic. I don't see why this woman had to go through all their requests just for it poo be ignored!