1 reviews | Active since Aug 2017
Worst network and customer service!!!! Rather choose Vodacom
Yesterday (Thursday the 13th) I called into MTN and spoke to 5 useless consultants! Lindiwe, Nomfundo, Simphiwe, Thato and Tshepo all in the contract department and all of the calls ended by them dropping the line because they couldn't assist me. I loaded 1gb data Thursday morning around 6am and then went back to sleep. Only to find out my data was depleted at around 9am. Then past 9am I get my 1gb data booster bundle as per my contract and low and behold, that expired around 11am! These assholes cannot give me a reason and eventually they tell me its background data. I've had my samsung s9 since end of July and never has 2gb went missing in a matter of hours because of ****ing background data (which everybody knows about by now, it's not a new thing). I was ******! I am paying extra for that bundle and they took it, and they are taking ththe data I'm purchasing. I was ALWAYS with vodacom and I never had a contract before. I decided to take a contract with MTN and I'm so appalled by the way this **** network gives service. When I asked for a superior they told me the 1 superior (since theres only 1 manager for an entire department) was on lunch! I want my data back immediately! If someone doesn't call me I'm taking this matter further. I've already heard so many bad things about MTN but they are by far worse than vodacom! At least vodacom took data in error and gave the data back, free of charge. Now I need to stress about MTN a well known **** network. They dont care about their clients and they certainly dont care about all the money you spend on their packages.
Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm regards
Sizwe Schoeman
Complaints Management team
Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm regards
Sizwe Schoeman
Complaints Management team
