PN
Pamela N
1 reviews | Active since Mar 2015
26 Apr 2015, 00:36
Worst network
Mtn has become impossible to use, I'm being billed from my airtime for browsing the Internet when I have Internet bundles. What's worse is that they give these bonus night express bundles and yet when I browse the Internet between 0h00 and 5h00 I'm still billed from my airtime and the bundles are just there for decorating I guess. The bundles are also very expensive now but service remains poor. I cannot wait for this contract to expire so that I port my number to better network providers.
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Replies (1)
MTN South Africa's replyOfficial
11 May 2015, 15:04Hello pamntabeni,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Best regards,
MTN South Africa's reply11 May 2015, 15:04
Official
Hello pamntabeni,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Best regards,