Worst Network
<p>So i was ****** about 3 weeks ago from my phone i then tried blacklisting the phone ever since .Called customer service numerous times only to be told they unable to do it as there is a issue but the manager will whitelist my phone then blacklist it. Agents tell me call back in 72 hours then 24 hours until i spoke to a manager and guess what they having issues blacklisting phones like really couldnt a agent be hoest and how the hell can their technical team work around the clock to get it fixed if they dont work wekends. OMW Mtn should bladdy close down. Still no ITC number for my insurance claim</p> <p> </p>
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MTN South Africa's replyOfficial
20 Jun 2017, 07:46Dear Gadija ,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly, please bear with us during this process.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply20 Jun 2017, 07:46
Official
Dear Gadija ,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly, please bear with us during this process.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,