1 reviews | Active since May 2013
Worst MTN store in the western cape
<p>MTN @Bayside mall is diging their hoel deeper and deeper with poor, patchetic customer service. They have a land line but for what. Youcan phoen that line literally 50 times in a row in a day but it NEVER gets answered. Why do they have a land line? Its a cellphone number but it never gets answered. People have been complaining on and no but for some reason nothing gets doen about this and MTN seems to be happy with this kind of service. Its pathetic!!!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Log a new Complaint
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Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Log a new Complaint
REQ:***