Worst mtn service ever

<p>I've got my new Samsung on the 10th of March 2016, I had my own personal insurance with hollard, I came into a car accident and it's written off, so I canceled my insurance and thought the best is to get mtn insurance since I am canceling my personal insurance. I went to the mtn shop in woodlands and the where off line but didn't tell me I only have 3 days left to get my phone insured, so I left and went to my parents in klerksdorp and went to the mtn shop there after an hour and a half waiting for someone at MTN insurance to answer the phone they told me I am three days to late to insure my phone, I then tried phoning but call keep on dropping then send a email on the 13th of June 2016, they've received my email cause they said they will come back to me in 5 days time I don't know what their calendar says but mine says it's already the 27th. It is not my problem you are offline and also not my problem you don't answer your phones or should I say it now is my problem. So I hope I can get a reply soon as the clock is ticking. </p>