Worst mtn service ever!!!!!!!!!!!!!!!!!!!

Good evening.

I have been a loyal customer for many years at mtn and had very few complaints over the years.

In December 2021, I made use of an offer from Mtn to do an additional contract for a wifi router for our home (My mtn Home Lte 150gb) - it was delivered to my house on the 2nd of December 2021. Upon examining the router, I discovered that there was no simcard provided in the package and on the same day realised that my normal service has been blocked.

I then went to my local Mtn store in Hazeldene to seek advice and was told by Jaco that my package has been erroneously upgraded instead of just doing an additional contact (additional no). Jaco then advised me to rectify the problem, I had to return the router with it's contents within 7 days to cancel it.

I then went to the Mtn store in the Glen and returned the router and requested for this mistake to be cancelled - IRMS656433 dated 6 December 2021.

I was then informed that the cancellation would take approximately 7 days and was advised that everything will be fixed but nothing happened.

After emails, call centre calls, calls to the supplier of the router in Durban and various whatsapp messages and sms's, still nothing was resolved. I then went back to the Mtn store in Hazeldene on 31st December 2021 and was told by Jaco that it was because my account was overdue. I promptly paid the outstanding balance and, still nothing was resolved.

In the mean time i have to buy data on a day to day basis that cost me a lot of money, and all for a contract that was done incorrectly!!

I have also paid the January and February accounts in full, but still no services, no cell phone dialing abilities (I could not and still cannot make any calls) and also no data or internet access.

At the end of March 2021 i decided to stop paying all accounts until such time as the mess has been sorted out!!

Somewhere the migration of my mistaken upgrade package is pending in the network or something. How hard can it be to just cancel the upgrade and put me back onto the package i was and just give me an additional contract???

I also demand that i be refunded for the data i had to buy on prepaid since i had no function of the contract and also be refunded for the months for December, January and March as i had no service what-so-ever!!!

This is my last request, If this does not get resolved asap, then i have no choice but to take it up with Icasa and the ombudsman.

Please get in contact with me urgently.

Regards

Andre Smit