Worst MTN Service Delivery

I subscribed to a month-to-month internet router service with MTN. After two months, I cancelled the service as the available package was not adequate for my needs and a higher-tier package was not offered in my area. The cancellation was processed one week prior to the scheduled debit and invoice date.

Despite the timely cancellation, my account was debited for the following month. Furthermore, another attempt to debit my account was made a month later. To date, I have not received a refund for the incorrectly debited amount, nor for the initial deposit paid.

My attempts to contact the billing department to resolve these issues have been unsuccessful. The automated phone system is difficult to navigate, and my calls have either been disconnected or directed to voicemail.

This has been 2 months now and that funds need to be re-allocated urgently.