1 reviews | Active since Jan 2017
Worst MTN service
<p>I submitted a claim last year December 2016 with MTN insurance as I am a MTN customer, I have been running after them ever since that time till today. I dont owe them as my contract phones are all paid up to date, so why am getting such service is heart breaking for me.</p> <p>I have sent them 5 emails asking for my claim to be sorted out, I have been to the MTN store and I have made calls with my airtime to their claims departments and still no help. i am going for two months now with no phone, The last call I made yesterday to the Claims department was worse. I held for 20min to be assisted and the lady who was helping me made me hold for another 15 minutes. She then told me that her supervisor will call me back in 4-5 minutes and till today nothing.</p> <p>I have been using my resorces to get this sorted out, The first guy i spoke to sent n email and cc me with his supervisor but the supervisor never made communication with me since. This is bad service as I pay all my accounts to date.</p> <p> </p>
Dear Mpho,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that we have escalated the matter to Pinnacle claims department as well as to the Pinnacle complaints department for urgent feedback.
We sincerely hope that we are able to restore your faith in us.
Kind regards
MTNSA
Dear Mpho,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that we have escalated the matter to Pinnacle claims department as well as to the Pinnacle complaints department for urgent feedback.
We sincerely hope that we are able to restore your faith in us.
Kind regards
MTNSA
Good day
So I continued to pursue service out you guys, I called the pinnacles claim again after publishing my complaint and spoke to a male consultant. He spoke to me with no professionalism what so ever, I was asked the same questions over and over and being put on hold every 2-3 minutes. He finally comes back and says my claim I declined accord to his supervisor who I believe he was talking to every time he put me on hold. So this shows that the claim process and my claim was resolved in that phone call. He spoke of contract policies that he could not provide to me. If a business changes its processes and theh deal with paying customers, you issues out reviewed contracts to your customers with those changes. You make them aware that the service they are now paying for has changed , you don't let me pat for something that I believe reneders a certain service and when the time comes for me to call in my claim you tell thats no longer covered.
I wonder why MTN had to change to this pinnacle people
Good day
So I continued to pursue service out you guys, I called the pinnacles claim again after publishing my complaint and spoke to a male consultant. He spoke to me with no professionalism what so ever, I was asked the same questions over and over and being put on hold every 2-3 minutes. He finally comes back and says my claim I declined accord to his supervisor who I believe he was talking to every time he put me on hold. So this shows that the claim process and my claim was resolved in that phone call. He spoke of contract policies that he could not provide to me. If a business changes its processes and theh deal with paying customers, you issues out reviewed contracts to your customers with those changes. You make them aware that the service they are now paying for has changed , you don't let me pat for something that I believe reneders a certain service and when the time comes for me to call in my claim you tell thats no longer covered.
I wonder why MTN had to change to this pinnacle people