Worst MTN Experience!

MTN Rosebank/Morningside/Brooklyn experience was terrible.

I purchased my iphone on the 24th of November 2018 at Brooklyn Mall, Pretoria. I realized that my battery would deplete faster than usual and faster than my previous iphones so I decided to go to my nearest MTN which is in Rosebank Mall. After taking my query to Rosebank, they didnt even touch my phone and told me that they cannot help me with anything and that I should go to MTN Morningside. The following day I went to MTN Morningside, as soon as I told them that my phone has a battery problem and I would like for them to check it out before replacing it since I am entitled to a replacement within 7 days,the lady did not even touch my phone and dismissed me and told me that MTN Morningside cannot help me. She told me that I should go back to where I bought it, which is in Brooklyn, mind you, I took a half day leave just to sort this issue out. Now I am told that I should go to another city for my query. I was very disappointed and upset by the unkind assistant and how her and her colleagues were so dismissive of my request. Since I live and work in Craighall, and I decided to take a half day leave to sort out my phone issue,I decided to go to Brooklyn, although I was disappointed at the Morningside treatment. When I got there, the person who always assists me was helpful, but he can only be helpful to a certain extent because there was no Technical person who was there that could thoroughly check the problem on my phone. So I left Brooklyn at 7pm, still upset because nothing was really done.

So basically I spent my Tuesday afternoon/night running around from Different MTN Branches in different cities for nothing. I am so disappointed by this whole experience because I have wasted my time, I am very much upset and my battery is still giving me issues.

My 7 day warranty ends on Friday but I feel defeated because all my efforts have been in vain.