Worst mobile Service Provider
<p>By far the worst cellular provider and in my opinion they are the biggest ******* as well. I am on a sky package for my cell phone which means that i have unlimited use of calls and data, paying R 2100 per month for this service. Each and every month my account is paid but I am only talking off 3 incidents in this month alone (forget the other months for now) my account has been suspended for no reason. Now I travel allot in the Transkei and rural areas to see clients and when the account gets suspended I am not even able to contact the customer service from my phone to find out what is wrong, why suspend/block the phone. I then have to drive and stop and ask someone with a MTN phone if I can use their phone just to get to phone MTN. Sometimes I am 50 km from nearest town or person and in this time I cannot communicate with my clients and inform them where I am for these MTN *%&$* put me in this position. When I eventually get hold of them they said I reached the limit on my phone and then to inform them I am on a unlimited package they then unlock my account. WHY in the first place do you suspend my phone you &*&% and put me in position that I am in rural areas without contact and sometimes fear from my safety. I have a second contract with this useless provider where I had an unlimited data ****le for 2 years but I downgraded it to a 2 Gig, please note 2 GIG. I only have a company laptop and we may not download videos ect due to the programs and protecting it against viruses. Now please help me understand, I have a contract for 2 Gigs only (right), so when you have a 100 min talk time contract on your phone, what happens when you used the 100 min ? They block the phone and you cannot make calls anymore? now that I understand. So when you use your 2 Gigs then your data is finished so you cannot use it anymore because that’s my contract I pay for 2 Gigs only?</p> <p>Now without any call from them or communication via mail ect I see they deducted R 4400 from my account and not the R 2375 they have been doing from the start. I phone them to query and they told me I did not put a limit on the ****le so it is for the usage charge accumulated after the 2 Gig has been used. Now every month I use the same ****le, same contract and not once have I been charged more for data but now suddenly they hit you where it hurts. My question to them was my contract with you is for 2 Gig and paying for 2 Gig data so why do I need to put a limit on? the contract already has its limit 2 Gigs ? Is it not supposed to be when you reach the 2 Gigs you suspend the data ? Noooooooo, now do yourself a favor and look at previous posts and comments that the public make and you will see that MTN actually specialize in “*****ing” from there customers, well they have been *****ing from me, for I pay for a service on my phone that gets suspended although I pay for an unlimited package, so I do not have access to something I pay for and secondly I pay for a 2 Gigs data but clearly the missed the “2” and charge me for more data that I did not agree to in the first place. To be honest I am so “gatvol” of MTN and just want them to release me from my contract with them for I don’t do business with *******. Just let’s part our ways without you nailing me for contract breach and let me go to another SP for I have not one good word that will come out of my mouth referring your company to someone else. But hey, you have millions of clients, why worry about the one little one, that is where you making the mistake, you have millions of unhappy clients like me that you have signed in a contract they don’t want te be anymore but you MTN, you do whatever the &^% you want. My number is 060 ********** for you to confirm all the valid statements I made. </p> <p> </p> <p> </p>
Good day Mr Claassen,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the credit limit is set on all accounts in accordance to the National Credit Act. Please note that the account can only be suspended once due to the credit limit in one billing cycle. Should there be a request for the lines to be reconnected then the system can no longer suspend the number in the same billing cycle for that particular credit limit amount.
Your account was suspended on 2016- 07-09 due to the credit limit being reached however the lines were unsuspended as per your request which resulted in the invoice being high as you incurred additional data charges. Should you require for the credit limit to be increased on your account kindly contact 808 to check if you qualify for a credit limit increase.
Please further note that our records show that you are on the MTN Choice 2GB open contract where you are provisioned with 2GB monthly. Should you use up the 2GB bundle, you are then charged on the out of bundle rate if your number is not capped. The Subscriber Usage Limit (SUL) with a cap set at R0.00 was only activated on the 2016-07-26. Please be advised that the billing department have validated the data charges for the invoice dated 2016-07-13 to be correct, REQ: ********** .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
REQ: **********
Best regards,
Good day Mr Claassen,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the credit limit is set on all accounts in accordance to the National Credit Act. Please note that the account can only be suspended once due to the credit limit in one billing cycle. Should there be a request for the lines to be reconnected then the system can no longer suspend the number in the same billing cycle for that particular credit limit amount.
Your account was suspended on 2016- 07-09 due to the credit limit being reached however the lines were unsuspended as per your request which resulted in the invoice being high as you incurred additional data charges. Should you require for the credit limit to be increased on your account kindly contact 808 to check if you qualify for a credit limit increase.
Please further note that our records show that you are on the MTN Choice 2GB open contract where you are provisioned with 2GB monthly. Should you use up the 2GB bundle, you are then charged on the out of bundle rate if your number is not capped. The Subscriber Usage Limit (SUL) with a cap set at R0.00 was only activated on the 2016-07-26. Please be advised that the billing department have validated the data charges for the invoice dated 2016-07-13 to be correct, REQ: ********** .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
REQ: **********
Best regards,
Hi Thank you for the feedback.
On your first note made regarding my cellphone contract - Your account was suspended on 2016- 07-09 due to the credit limit being reached however the lines were unsuspended as per your request which resulted in the invoice being high as you incurred additional data charges. Should you require for the credit limit to be increased on your account kindly contact 808 to check if you qualify for a credit limit increase. " How can i have a credit limit if my contract is uncapped package ?? how can there be extra charges on uncapped ?
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Please further note that our records show that you are on the MTN Choice 2GB open contract where you are provisioned with 2GB monthly "can you please send me a copy of my contract or recording that it indicates that it is a OPEN contract, why dont you inform a person that you reached your 2GB or cut line like you do with minute contracts on cellphone, that is how it is suppose to be but this is where you making your money with the OPEN contract or now we nailing him after the 2GB, i have been using the modem now for 4 months and nothing has changed in my work that i use it more, please can you send me a usage indicator of what was downloaded that used this much data, for like i stated i cannot download from my work laptop, please assist in this regard.
Thank you
Hi Thank you for the feedback.
On your first note made regarding my cellphone contract - Your account was suspended on 2016- 07-09 due to the credit limit being reached however the lines were unsuspended as per your request which resulted in the invoice being high as you incurred additional data charges. Should you require for the credit limit to be increased on your account kindly contact 808 to check if you qualify for a credit limit increase. " How can i have a credit limit if my contract is uncapped package ?? how can there be extra charges on uncapped ?
*
Please further note that our records show that you are on the MTN Choice 2GB open contract where you are provisioned with 2GB monthly "can you please send me a copy of my contract or recording that it indicates that it is a OPEN contract, why dont you inform a person that you reached your 2GB or cut line like you do with minute contracts on cellphone, that is how it is suppose to be but this is where you making your money with the OPEN contract or now we nailing him after the 2GB, i have been using the modem now for 4 months and nothing has changed in my work that i use it more, please can you send me a usage indicator of what was downloaded that used this much data, for like i stated i cannot download from my work laptop, please assist in this regard.
Thank you
