AC
Anthony C

1 reviews | Active since Nov 2018

28 Nov 2018, 18:54

Worst mobile service in Africa

Probally ther WORST service i have seen to date

I have given you 3 months to sort out my Gfriends phone , Nicolette Petersen ********** 670 not only do you not answer the phone in your legal department but after 10 trys and it turns 4.30 pm you switch the answering machine on that lets me know you work to 5pm??? Another useless department Direct Channel.!!!! You are now being handed over to the Ombutsman for this sector and you wil be sued for lack of service and inconvieniance casued to an account that has been with you for over 2 decades. Your lack of efficency is dismal and in any event that she is at all harmed or hurt in any way for not haveing the seciurity of a phone to use in emergencies you wil be hit for further damages. You have been given ample warnin and have been gien numbers to contact to sor this out , To date not 1 singel call has been received only messages of apology. Now the gloves are off. You have ben wraned and we have the entire hsitory of correspondances.

Let us be very clear on this . No money is owed by Nicolette in thei endavour but MTN has faield to recognise a payemtn for this they have turned off a service that has been paid for for over 2 decades and have not rectified this service albiet thay have admitted they are in the wrong . They do not get back to you and they do not answer calls and when they do nobody has a****ing clue what to do and passes the buck to another department all to be repeated with no service or result.

Pretty useless for a company that fleeces its custoemrs in charges compared to the resto fo the world charges

IDIOTS!!!!!!!!

0
Replies (3)
MTN South Africa
MTN South Africa's reply29 Nov 2018, 12:39
Official
Good day Anthony

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards,

Ayanda Mthimkhulu

Complaints Management Team
AC
Anthony C's update29 Nov 2018, 12:47
Reviewer Update
You can revert back to her Directly today as this is being handed over today. Here office no is Pulse Model Management ********** The fact that you only respond when your reputation is at risk is another huge feather in your cap. And this action wil continue until I have a satisfactory result. The reply by you does absolutley nothing to reasure me that anything wil be done as this is exaclty what you do. NOTHING! By asking me for time to get back to me you are in no way getting a stay of execution. Do you job and do it fast!
AC
Anthony C's update29 Nov 2018, 13:30
Reviewer Update
For anyone whanting to do same here is the process to follow https://www.icasa.org.za/pages/consumer-complaints-procedure?TSPD_101_R0=32d ********** 79c51f4031d95b038aaf6eirW ********** ********** 00db31e969ffff ********** ********** ********** ********** 5bffc3df0095e3e806