WV
Warren V
1 reviews | Active since Aug 2016
09 Jul 2020, 13:24
Worst mobile provider in history
What an absolutely pathetic company. For some reason every time I try call I get told my services have been suspended and to call my services provider (don't you know your own company name). When I try call MTN numbers to get hold of someone I just get the message that my services have been suspended. I tried to go online but everything is greyed out and my account says closed. What the hell is going on MTN
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Replies (5)WV
Warren V's updateReviewer Update
09 Jul 2020, 16:03Payment has been made half a day ago already. Do you know that it could be good customer service to atleast notify people that there is an issue. I don't monitor the account and even though the debit order issue was an error on the banks part MTN can at least have a bit of customer care and let one know. How many more hours must I wait? I had to physically go all the way to a store during this pandemic as your useless services are not available via the web or phone.
WV
Warren V's update09 Jul 2020, 16:03
Reviewer Update
Payment has been made half a day ago already. Do you know that it could be good customer service to atleast notify people that there is an issue. I don't monitor the account and even though the debit order issue was an error on the banks part MTN can at least have a bit of customer care and let one know. How many more hours must I wait? I had to physically go all the way to a store during this pandemic as your useless services are not available via the web or phone.
WV
Warren V's updateReviewer Update
10 Jul 2020, 07:30We're now going into day 2 and my service is still suspended. Even after I was forced to go to a branch because when you people suspend services I can't even get hold of you. I will be taking this further legally as this is my business number. You are now in breach of your end of the contract as payment has been made nearly 24 hours ago. You simply just cut me off and think you can do whatever you want and take as long as you want to connect me again. My legal team will be in touch.
WV
Warren V's update10 Jul 2020, 07:30
Reviewer Update
We're now going into day 2 and my service is still suspended. Even after I was forced to go to a branch because when you people suspend services I can't even get hold of you. I will be taking this further legally as this is my business number. You are now in breach of your end of the contract as payment has been made nearly 24 hours ago. You simply just cut me off and think you can do whatever you want and take as long as you want to connect me again. My legal team will be in touch.
WV
Warren V's updateReviewer Update
10 Jul 2020, 10:11Still no update, still no ability to contact my own service provider. This update is serving as a record for my legal team.
Forcing clients to have to physically go to a branch (after a already have 24 hours ago) during a pandemic. No option to be able to even use limited services to contact my own terrible service provider. Simply just get cut off with no warning and then drag their feet for an entire day even after payment. Thisbis truly disgusting and will not end here.
Forcing clients to have to physically go to a branch (after a already have 24 hours ago) during a pandemic. No option to be able to even use limited services to contact my own terrible service provider. Simply just get cut off with no warning and then drag their feet for an entire day even after payment. Thisbis truly disgusting and will not end here.
WV
Warren V's update10 Jul 2020, 10:11
Reviewer Update
Still no update, still no ability to contact my own service provider. This update is serving as a record for my legal team.
Forcing clients to have to physically go to a branch (after a already have 24 hours ago) during a pandemic. No option to be able to even use limited services to contact my own terrible service provider. Simply just get cut off with no warning and then drag their feet for an entire day even after payment. Thisbis truly disgusting and will not end here.
Forcing clients to have to physically go to a branch (after a already have 24 hours ago) during a pandemic. No option to be able to even use limited services to contact my own terrible service provider. Simply just get cut off with no warning and then drag their feet for an entire day even after payment. Thisbis truly disgusting and will not end here.
WV
Warren V's updateReviewer Update
10 Jul 2020, 11:33Still no feedback from MTN. The only number I can call is 135 and lo and behold in true MTN fashion you guys are experiencing a high volume of calls as well as network issues. You can only loop between the menu and self service and cannot speak to an actual human. I am beyond shocked with you guys. As a client of over a decade you can guarantee that my next contract will not be with MTN
WV
Warren V's update10 Jul 2020, 11:33
Reviewer Update
Still no feedback from MTN. The only number I can call is 135 and lo and behold in true MTN fashion you guys are experiencing a high volume of calls as well as network issues. You can only loop between the menu and self service and cannot speak to an actual human. I am beyond shocked with you guys. As a client of over a decade you can guarantee that my next contract will not be with MTN
WV
Warren V's updateReviewer Update
10 Jul 2020, 11:42I NEED TO MAKE CALLS!!!!!!!!
WV
Warren V's update10 Jul 2020, 11:42
Reviewer Update
I NEED TO MAKE CALLS!!!!!!!!