NP
Neville P
1 reviews | Active since Oct 2010
31 Jan 2022, 11:56
Worst Mobile Phone Company
I recently had one of my cell phones ******. I was told to blacklist it with my service provided MTN. After more than a week of attempting to do so I still can not get a confirmation from them that it has been done. I have been asked to submit various pieces of paperwork but no blacklist confirmation.
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Neville P's updateReviewer Update
31 Jan 2022, 12:04I also had to get a sim swop done and went to MTN Summerset Mall. The transaction was done and I was told it would take about two hours for the new sim card to be activated but no longer than 24 hours.
It is now 5 days later and having phoned MTN customer care and being told that I needed to go into a branch to check on the sim swop I went to MTN Eikestad Mall in Stellenbosch.
Here I was told to log the query and get a ticket number. This I did and also again phoned the customer care to have the ticket number fast tracked. I was told someone would phone me asap, again after three days no phone call.
Today 5 days later the sim swap is still not active and after contacting the MTN customer care centre again was told the Sommerset Mall Branch will contact to sort this ous as the person that did the transaction is not in today and the manager ( Allison Peterson) will only be in after 11:00.
Still no one has called or the sim swop done.
I tried contacting the MNT shop but no one answers the phone, looks like they do not wor on Mondays.
I am out of options!!!
It is now 5 days later and having phoned MTN customer care and being told that I needed to go into a branch to check on the sim swop I went to MTN Eikestad Mall in Stellenbosch.
Here I was told to log the query and get a ticket number. This I did and also again phoned the customer care to have the ticket number fast tracked. I was told someone would phone me asap, again after three days no phone call.
Today 5 days later the sim swap is still not active and after contacting the MTN customer care centre again was told the Sommerset Mall Branch will contact to sort this ous as the person that did the transaction is not in today and the manager ( Allison Peterson) will only be in after 11:00.
Still no one has called or the sim swop done.
I tried contacting the MNT shop but no one answers the phone, looks like they do not wor on Mondays.
I am out of options!!!
NP
Neville P's update31 Jan 2022, 12:04
Reviewer Update
I also had to get a sim swop done and went to MTN Summerset Mall. The transaction was done and I was told it would take about two hours for the new sim card to be activated but no longer than 24 hours.
It is now 5 days later and having phoned MTN customer care and being told that I needed to go into a branch to check on the sim swop I went to MTN Eikestad Mall in Stellenbosch.
Here I was told to log the query and get a ticket number. This I did and also again phoned the customer care to have the ticket number fast tracked. I was told someone would phone me asap, again after three days no phone call.
Today 5 days later the sim swap is still not active and after contacting the MTN customer care centre again was told the Sommerset Mall Branch will contact to sort this ous as the person that did the transaction is not in today and the manager ( Allison Peterson) will only be in after 11:00.
Still no one has called or the sim swop done.
I tried contacting the MNT shop but no one answers the phone, looks like they do not wor on Mondays.
I am out of options!!!
It is now 5 days later and having phoned MTN customer care and being told that I needed to go into a branch to check on the sim swop I went to MTN Eikestad Mall in Stellenbosch.
Here I was told to log the query and get a ticket number. This I did and also again phoned the customer care to have the ticket number fast tracked. I was told someone would phone me asap, again after three days no phone call.
Today 5 days later the sim swap is still not active and after contacting the MTN customer care centre again was told the Sommerset Mall Branch will contact to sort this ous as the person that did the transaction is not in today and the manager ( Allison Peterson) will only be in after 11:00.
Still no one has called or the sim swop done.
I tried contacting the MNT shop but no one answers the phone, looks like they do not wor on Mondays.
I am out of options!!!