Worst mobile network
<p>I have had the worst time with MTN in the past 2 years or so. Firstly I share (cross-line) with another customer who is based in Bloemfontein (while I am in JHB). I complanied nothing happened, I go for hours with out network connection while I am paying a contract for a service not rendered. I am considering going via the ombudsman to assist me. I can't be that we pay for service and service are not rendered and itis okay. Now I call MTN call centre to find out when my contract is expiring but I was made to hold for 26 minutes only to be told to call back in 2 hours because the system is down.</p> <p> </p> <p>I have never had issues with my previous service provider and moving to MTN was a bad decision to take and I just want to get out of it.</p> <p> </p> <p>MTN is full of *********** staff, horrible network coverage and pathetic customer service.</p>
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MTN South Africa's replyOfficial
07 Oct 2016, 12:21Good day Obakeng,
Thank you for bringing this matter to our attention.
We apologise for the poor service received from one of the call centres causing inconveniences as a result. We understand the frustration you have faced in your attempt to obtain results and answers. Kindly note that the termination date of your contract is on the 2017-05-18.
With regards to the network connection issue kindly populate the below template list, and forward the completed mail to our Coverage hub on ***.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Best regards,
MTN South Africa's reply07 Oct 2016, 12:21
Official
Good day Obakeng,
Thank you for bringing this matter to our attention.
We apologise for the poor service received from one of the call centres causing inconveniences as a result. We understand the frustration you have faced in your attempt to obtain results and answers. Kindly note that the termination date of your contract is on the 2017-05-18.
With regards to the network connection issue kindly populate the below template list, and forward the completed mail to our Coverage hub on ***.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Best regards,