HV
Hein V
1 reviews | Active since Feb 2015
16 Feb 2015, 09:32
Worst mistake
A while ago I made a terrible mistake...I ported from Vodacom to MTN. I have been over billed every month since I took up the contract in December 2014. I have called their call centre numerous times, but my calls are dropped half way through the process of logging a complaint. The MTN signal quality seems to be very bad here in Cape Town. I don't know what to do from here. Like I said, I have tried calling, but it just gets disconnected, and they never phone me back, although they obviously know who I am after I have identified myself. <br> <br> Please people think twice before you are lured to MTN, by lower call costs. The grass is not greener this side.<br> <br> Very bad service.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
24 Feb 2015, 13:32Hello HeinVosloo,
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
This matter has been escalated to our support teams to correct your package and to pass the neceerray credits due to you.
It was certainly not our intention to dissatisfy you in any way.
Regards,
Ebbedene
REQ:***
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
This matter has been escalated to our support teams to correct your package and to pass the neceerray credits due to you.
It was certainly not our intention to dissatisfy you in any way.
Regards,
Ebbedene
REQ:***
Best regards,
MTN South Africa's reply24 Feb 2015, 13:32
Official
Hello HeinVosloo,
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
This matter has been escalated to our support teams to correct your package and to pass the neceerray credits due to you.
It was certainly not our intention to dissatisfy you in any way.
Regards,
Ebbedene
REQ:***
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
This matter has been escalated to our support teams to correct your package and to pass the neceerray credits due to you.
It was certainly not our intention to dissatisfy you in any way.
Regards,
Ebbedene
REQ:***
Best regards,
HV
Hein V's updateReviewer Update
13 Jan 2017, 11:54Thank you MTN for finally resolving this. I was sorted out shortly after they responded here.
HV
Hein V's update13 Jan 2017, 11:54
Reviewer Update
Thank you MTN for finally resolving this. I was sorted out shortly after they responded here.