Worst ISP, Worst Customer Service and Worst Sales Team

Worst ISP, worst customer service and worst sales team. first and foremost, I have been fighting MTN since October 2021. it is now March 2022 (6 months later!). Mondo Ref Number: RCO194140 MTN ENQUIRY REFERENCE NUMBER: *** To this day, I have never received an invoice, this contract was sold to me under false pretenses and they have debited my account every month since August 2021 of R399 per month without an active service (the sim for this so called 'Month to month' contract has never been activated or used). Now they tell me that I am stuck in a 36 month contract SIM ONLY deal because the sales consultant **** about the router and I didn't get one. Apparently, this contract has been cancelled but I am still being invoiced??? I sent an email on Monday 14th March and a follow up email yesterday the 17th March querying the invoice and requesting a copy of it which has been sent to the wrong email address (they used a * instead of an @ symbol) which I have updated with their consultants 6 times now and they still don't have it right, AND NOONE HAS GOT BACK TO ME!!! ICASA and Ombudsman here I come! My husband works in the telecommunications industry and he is going to help me lay a case against you if you do not have the common courtesy to respond to your clients!