WORST INSURANCE POLICY

In December 2015 I went onto the insurance website and submitted a claim for a cracked screen. After completing the form it said a agent would contact you in 24-48hrs. Well its been almost 5months no response, when we try to pone the insurance number it just rings and rings and we can never get through.<br> I pay insurance every month which effectively means I am paying for a SERVICE THAT I DO NOT RECEIVE . It is becoming very frustrating as my screen is still cracked and I was told by MTN to re-submit the form again which I don't think is going to make any difference if I get no response. I think the best think would be to consider not renewing my contract with MTN and definitely not using there service's for insurance again. Very disappointed in the non-service.....