1 reviews | Active since Sept 2013
Worst insurance company EVER!!!!!!!
<p>My husband gave in his phone about 2 and a half weeks ago at the MTN service repair centre. First time he went not everything was submitted so he sat there more than an hour the second time to make sure everything was done right. Up to date we still have not heard anything from them. He has tried numerous times to phone the insurance company as MTN only says that they are waiting on confirmation from the insurance company. No one ever picks up or if they do then they bluntly put down the phone in your ear. What is the use of have insurance and they cant even answer their phones. Job ref no is ***</p>
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
ref no **********
ref no **********
So here I am again.........
After approval from the insurance company 3 weeks ago, MTN service centre in Montagu Gardens had to order the part for my Galaxy note 4. They told me that it will take maximum 2 weeks for me to get my phone back. 3 weeks later and still nothing! I drove thru to their service centre again today, and after standing there for more than an hour, they said that they will phone me back in an hours time to come collect the phone. Needless to say I AM STILL WAITING FOR THE PHONE CALL!!!!!!!!!! I pay over a R1000 a month for my mtn contract that includes insurance. Never before had Mtn have to wait for their money month end, so why is it ok for me to have to wait 2 months for my phone? I want this sorted out asap or I will put a stop on the dt order, because I do not see the point in paying every month if I do not have the phone that I am paying for. Also when you take out insurance from mtn they say 24 hours. Really? I am due for an upgrade on the 19th of July and I am really considering moving to another company.
So here I am again.........
After approval from the insurance company 3 weeks ago, MTN service centre in Montagu Gardens had to order the part for my Galaxy note 4. They told me that it will take maximum 2 weeks for me to get my phone back. 3 weeks later and still nothing! I drove thru to their service centre again today, and after standing there for more than an hour, they said that they will phone me back in an hours time to come collect the phone. Needless to say I AM STILL WAITING FOR THE PHONE CALL!!!!!!!!!! I pay over a R1000 a month for my mtn contract that includes insurance. Never before had Mtn have to wait for their money month end, so why is it ok for me to have to wait 2 months for my phone? I want this sorted out asap or I will put a stop on the dt order, because I do not see the point in paying every month if I do not have the phone that I am paying for. Also when you take out insurance from mtn they say 24 hours. Really? I am due for an upgrade on the 19th of July and I am really considering moving to another company.