Worst insurance Company

Week 4 #MTNSouthAfrica what can I say?? A loyal customer for 20 years or more and want to advise that your chosen Insurance company is a joke. 3 weeks ago my phone was ****** I reported it straight away, gave the case number forgot the IEME number but no one calls to request it from me, only to phone back 5 days later to follow up and then only asked for it...... I apparently also needed an affidavit with the information on how the event occurred as the case number wasn't enough. I then had to send my marriage certificate aswell because my ID wasn't the same surname ****en name. Had to get proof from MTN that I infact signed for that phone and a photo of the box. I sent all this and all the while the whole claim is just pending. 6 days later after they have everything and it's still under review nonone can tell me nothing about anything after phoning about 15 times in the 3 weeks.... Oh by the way Monday it's going on for 4 weeks and still no phone. DISGUSTED!