1 reviews | Active since Jul 2016
Worst Insurance claim ever..
<p>I lodged an insurance claim for a lost phone on the 17th of June 2016... I was informed that the turn-around is 5 days due to a technical issue that MTN was experiencing at the time.</p> <p>It's the 7th of July 2016 and I still have not received any response with regards to my claim.</p> <p>I called several times but my calls have been disconnected everytime when transferred to the insurance unit....</p> <p> </p> <p>IS THIS HOW WE TREAT CUSTOMERS WHEN INSURANCE DEBITS EVERY MONTH!!!!!</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********