Worst Insurance claim!!!!

I have been struggling with an insurance claim for 2 weeks now. When I first claimed I was given a claim form which I submitted and then silence. I had to call again only to find out that my insurance policy was never activated yet I was debited for it each month. I was asked to submit documents, which I did but I still had to call to find out if documents were received and what the way forward would be. I've emailed the same documents 3 times and it seems each consultant knows less than the previous one. Now I'm being told that my claim is being reviewed and should await feedback. After 2 weeks of trying to get this sorted, I have to wait another 2 weeks for my claim to be 'assessed' and another to get the actual phone? This is utterly unacceptable!! We are living in a time where everything is digital so I don't need to tell you how this is inconvenient to me as a PAYING customer. Your insurance documents do not state that one has to wait for weeks in order to get a phone replaced, this is really *********!!!!!