Worst Handset Insurance

MTN Insurance promises you a piece of mind when it comes to your goods. However based on my experience in the last eight weeks since claiming from them, there is no piece of mind rendered except regret for joining them. Firstly their consultants are all under supervision not sure if they have 100% qualifified consultants. But this is evident as none of the consultants I've spoken to seem to understand what they are doing. I've been given four different versions of why my phone has not been REPAIRED and delivered in 8 WEEKS. As an insurance company MTN INSURANCE HAS FAILED TO HELP ME, THEY'VE NOT PROACTIVELY GIVEN ME FEEDBACK ON MY CLAIM. NO-ONE EVER GETS BACK TO YOU WHEN YOU ASK THEM TO. THE MANAGERS ARE NEVER AROUND. AND YOU ARE ALWAYS PUT ON HOLD FOR OVER 20 MUNITES. I'M ****ED WITH DEALING WITH THESE PEOPLE. I TOO WORK FOR AN INSURANCE COMPANY AND THE SERVICE THEY'VE GIVEN ME IS NOT CLIENT-CENTRIC AT ALL. I'd feel better if someone cared enough to check in on the process.