Worst First time Customer service!!

Customer Service,

I am writing to formally express my serious dissatisfaction with the service I have received from MTN as a first-time customer.

I ordered a **5G Home Router online**, which was delivered to me on **10 September 2026**. However, despite having received the device, I am still unable to use the service because the activation has apparently not been completed due to paperwork that has not been closed.

This is completely unacceptable. I have been left with a product that I cannot use, despite having paid for the service. As a new customer, I expected a professional and efficient service from MTN, but unfortunately, my experience has been extremely disappointing.

I have now lost confidence in MTN and no longer wish to continue with this contract.

**I therefore formally request that my contract be cancelled immediately and that all money paid by me be refunded without further delay. I expect the refund to be processed today.**

I do not want to be passed from one department to another or receive further excuses regarding outstanding paperwork. This matter has already taken far longer than it reasonably should have.

Please provide me with **written confirmation of the cancellation and confirmation that my full refund has been processed today.**

I am extremely disappointed with the poor service I have received and, based on this experience, I would not recommend MTN to other potential customers.

I expect this matter to be treated as urgent and resolved immediately.