1 reviews | Active since Apr 2017
Worst first experience
<p>I took a contract out in October the mtn 100 where I get 100 min 200 text and 500mb of data the sales person who provisioned me on my tariff never included the data. I work full time and I work shifts so I don't have time to go to a mtn store I phoned the call center who said the will contact the billing department and I have to wait three working days I heard nothing got no message I then called again and was told it was not logged right and I waited once again for another three working days yet again I received nothing I called back again and again was told it wasn't in my contract to get data the damn nerve when I'm sitting with the copy of the paperwork and was told I have to go to store I then went to the store and she sent off again to that useless damn department and was told I had to wait 24 hours I went back there after 24 hours and she advised me she heard nothing yet then told me 24-48 hours and she'll phone me once she receives feedback 48 hours later I've still not heard anything and I provided her with my contract and told her I took out last year October. They are not doing as agreed in the contract and every month they are quick to take my direct debit. Which ****es me off! It conveniences me when I'm out and about as I have no data only gave me a lousey 30 gb data when I signed up for the contract and nothing after that.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***2
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***2
Best regards,
