Worst Experience with MTN Insurance

To whom it may concern

I lost may phone about a week ago. I went to MTN and report that my phone was ****** and I have insurance on my phone. (ALL RISK INSURANCE) I got all the documentation that MTN said was needed to proceed with the claim.

This was Saturday!

Monday Morning

I went back to the MTN store in the morning to place a claim for my lost phone because the claim department are closed on weekends. I have summited the claim Monday. Monday late afternoon 16:20 I have received and SMS to say your claim is under review. Right the claim is still under review to this point. If you tried to call them they can just tell you that the claim is under review. You cant speak to anyone about the situation that's what they tell you. I use my phone for my work. If I dont have a phone I cant do my work. I use Apps to be able to do my work on my phone. Now you have to wait a week or longer to get your claim done. I just think this service that MTN is giving are really poor service. The reason why I got insurance was to get a new phone with struggles if my phone gets lost. I took the insurance out with MTN. Look how poor is the service to get a claim reviewed for 5 Working days and still no feed back from them.