Worst Experience with MTN Insurance

I have put an insurance claim some time between 30 December and 3 Jan . on the 9th i called again and spoke to Neo Ref *** who assured me that the claim will be validated and i will receive confirmation within a week. on the 27th of Jan i received an email that someone will call me to collect the faulty devise and give me a loan phone. i was advised that the claim will take 1 week. And today, i have a non-functioning phone and no call from MTN.