AS
Andrea S

1 reviews | Active since Aug 2015

02 Aug 2016, 17:48

WORST experience of my life dealing with MTN

<p>I sent a query to your support department 8 July 2016 - Soon it will be a month ago!! No single useless person has gotten back to me with answers.</p> <p> </p> <p>My original query:</p> <p>HOW IN THE WORLD IS IT POSSIBLE THAT I USED MY MONTHLY 2 GB OF DATA IN ABOUT 3 AND A HALF HOURS TODAY? I was sending and receiving emails (none with big attachments) and was looking at candidate information on LinkedIn (like I always do for weeks before my data is used up.) I will admit, I spend a short period of time (5 minutes at the most ) on 2 websites finding information, but nothing that should warrant this kind of data-usage.</p> <p> I received my new data for the month earlier this morning, and now it is telling me that all my data is used. IN-FREAKEN-POSSIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply17 Aug 2016, 07:03
Official

Good Day Andrea

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for the lapse in service and any inconvenience experienced.

Kindly be advised that as per our records the 2GIG was provisioned to your number on 2016-07-08 and the data was depleted on the same day at 15:37 due to multiple internet sessions running on your device. Please note that we have logged a billing query for data validation REQ: **********

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ: **********