Worst experience from Lebo Mabeke

I had the worst experience with MTN, I had a three year cellphone contract with MTN and six months before my contract ended they stopped my debit order without consulting with me. There for a defaulted payments cos I thought my debit order was going through, when my contract ended in January I paid everything I owed including areas but my number was block. I fought for my number to be unblocked I had to go to MTN cresta branch nearly every week as they told me they can no unblock my number people from MTN 14th Avenue head office will unblock my number, bear in mind that I was still paying R1000+ for a phone I couldn’t use finally April after I was moved from pillar to post and paying for 4 months for nothing at all, my number was u blocked and I cancelled my contract, thanks to one of their consultants Nontobeko Sicwebu this was on the 7 of April,I even got a cancellation sms of cancellation. Today I noticed that MTN is still billing me as I got a email with a statement stating that I should pay by the 02.06.2026.

I called in and spoke to a consultant called Lebo Makebe, most rude person I have ever spoken to she asked me to confirm my name, ID number,email address bank card number which I did provide but couldn’t verify my home address as I’ve moved a lot in the past 11 since so I don’t remember which I address I last used I asked her to ask me for another question. She got so rude and was speaking over me, she was raising her voice when I asked to speak to her supervisor she placed me on hold than come back and ask her supervisor said she can’t help me.

I was treated bad cos I wanted to confirm what’s going on with my account. MTN I’m disappointed by the company and your consultants who think they above their customers.