Worst experience ever with MTN

Worst service ever!!!! We order new contract phone and when it arrived, we request that they use my wife existing nr that was prepaid and move it to the contract nr. We went to MTN Langenhovenpark, but they dont have a clue whats going on.

We explained to them what we want to do, and they request us to buy a new sim card so that they can do sim swap. When the sim swap was done on Saturday, we waited for 3hrs and nothing happened. We went back to MTN Langenhovenpark , but they unprofessional and rude, when we complained about their service they told us to keep quiet as its system issue. We called helpdesk to find out that the new sim card wasn't Rica. We Rica the new simcard and after waiting 24hours nothing happened and the new simcard was still inactive

We contact someone else at MTN, which explained to us that we don't need a new simcard as the simcard that came with the phone the right one. She explained to us that we don't need to do simswap but only use function called MTN nr for live.

If we knew the type of service we going to receive from MTN, we would have moved to different service provider