Worst Experience Ever (MTN & MTN Insurance)

<p>I have been sitting with a phone which needs to be repaired for over a month</p> <p>At first I submitted the phone for repairs at the MTN shop, it was shipped to the repair centre. After waiting for 3 weeks, they told me that I had to pay & I explained that I have insurance, at which they returned the phone and told me that I have to make a claim first then my phone will be collected (I have to do all this with the insurance)<br />I followed the process and submitted the insurance claim with MTN Insurance (Which is now handleb by Pinnacle Marketing) I have been battling with them for over a month. I fail to understand what can be so difficult in understanding my eplanation. (The SD Card cover is loose as a result of opening it each time I need to charge the phone. The earphone jack is faulty, only 1 side plays when I put in ear phones, the earphones work on any other phone or device. Even tried new earphones but I get the same results. More than 4 people have called me to ask the same explanation & still nothing has been done. They are askig if I had dropped the phone & I have answered, no. I have explained to all of the consultant I have colled or who have called me that ehe same phone model has been repaired before for the same reason.</p> <p>I have ran out of options now to try & get my phone fixed</p>