WORST EXPERIENCE EVER!

Hey MTN, please tell me why your call centre agents don't know how to do their job? I signed up for my home WiFi in November 2024 and I have been on the phone with your untrained employees every month since then, 1. Because the consultant who I signed up with didn't disclose the correct amounts that needed to be paid upfront, 2. Because I was over charged in January and your people had to do an investigation 3. Because I have to follow up on a credit that you where suppose to have given back to me, 4. Because NOBODY can track a reference number that was given to me nor can anyone stick to one story.

NON OF YOUR CONSULTANTS THAT I HAVE BEEN SPEAKING TO ARE ABLE TO ASSIST WITH RECONNECTING MY INTERNET BECAUSE NON OF THEM KNOW WHAT They're DOING. I HAVE BEEN LOYAL TO MTN FOR MORE THAN 10 YEARS NOW AND THIS BY FAR HAS BEEN THE WORST EXPERIENCE I HAVE EVER RECIEVED!!!