Worst experience ever
<p>Good Day</p> <p>Have been trying to cancel a contract now for more then a year now!!! It was due for a upgrade and I asked them to cancel the contract on 22/04/2015 and they still debit the money from my account. I queried the account on multiple occasions only to get a run around or no response at all from the customer care and the mtn shop. I finally got an answer from customer care on 16/05/2016 that it is canceled and just after that the amount they debit from my account was 3 times more then what it was before and no one can give me a answer as to why. (I am now blocking the Debit orders since there is no way I am paying for something that is supposed to be canceled and the sim card doesn't even work since Jan 2016). </p> <p> </p> <p>I would like this to be fixed ASAP!!! And the outstanding amount cleared. I do not care for the money they already took I just want this out of my life!!!</p>
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MTN South Africa's replyOfficial
23 Nov 2016, 14:20Thank you for your post.
We apologize for any inconvenience incurred.
We have picked up the customer care email request as per reference *** that you have requested for cancellation on the 24-3-2015.
After you have requested for the cancellation request the sim card was still in use, the system reflected that the sim card has been used for content usage, note that this service is not a MTN service and cannot be loaded on our side. This service was loaded by the user of the device,
Due to the cancellation request not honoured in 2015 the balance of R 1,889.03 will be cleared on the account.
The account is closed and balance will be cleared with the credit.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply23 Nov 2016, 14:20
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We have picked up the customer care email request as per reference *** that you have requested for cancellation on the 24-3-2015.
After you have requested for the cancellation request the sim card was still in use, the system reflected that the sim card has been used for content usage, note that this service is not a MTN service and cannot be loaded on our side. This service was loaded by the user of the device,
Due to the cancellation request not honoured in 2015 the balance of R 1,889.03 will be cleared on the account.
The account is closed and balance will be cleared with the credit.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
's updateReviewer Update
06 Dec 2016, 14:54Hi Alice van der Merwe
They cleared the account but did not close the account, Stil getting billed....
's update06 Dec 2016, 14:54
Reviewer Update
Hi Alice van der Merwe
They cleared the account but did not close the account, Stil getting billed....