Worst experience ever.

I am writing to express my extreme disappointment and demand immediate action regarding a failed account cancellation and subsequent unauthorized debit orders. As a loyal MTN customer for over 10 years, the level of negligence and service failure I have experienced is the worst I have ever encountered. Timeline of Events: Cancellation Request: I recently contacted MTN customer service and specifically requested the cancellation of my extra accounts. Confirmation: The consultant I spoke with confirmed that the cancellation process had been initiated and advised me that it would take approximately 20 days to finalize. Service Failure: Despite receiving confirmation, the accounts were not cancelled after the specified 20-day period. Unauthorized Debits: MTN has since proceeded to deduct funds (debit) from my bank account for these services, which I had explicitly instructed to be cancelled. This failure to action a cancellation request, compounded by the subsequent unauthorized deductions, is unacceptable and a violation of the trust built over my decade of loyalty. Immediate Resolution Required: I demand the following be completed immediately: Immediate Cancellation: The accounts in question must be cancelled and terminated effective immediately. Full Refund: A full refund for all unauthorized debit orders taken after the requested cancellation date must be processed immediately. Confirmation: I require written confirmation, including a reference number, detailing the successful cancellation of the accounts and the processing of the refund. My commitment to MTN has now ended. This experience ensures I will never take another contract with MTN and will actively advise against any friend or colleague doing business with the company. I expect a prompt and decisive response to this serious matter.