Worst experience ever!

<p>On the 22th of September 2016 I app**** for a second contract phone at MTN Pavilion, hence it wasn't my first contract so I knew the drill and collection would be supposedly tomorrow (23th of September). Upon leaving the store MTN called me confirming if I app**** for the contract I was so amazed with their excellent check up as crime is so high here in RSA little did I know that I judged them to soon. on the 23th I got an sms stating that my contract was approved, so I called the store and they said "we will get back to you Mam just wait for our call" Tried calling again and but no luck going through so I did the human thing to do I went directly to the shop. When I arrived the consultant that helped me told me(Name: Naiden) "your phone is not ready I told you to wait for my call" I asked what was the problem she said it's the port it's the one delaying the whole process, hence she told me that porting takes 2 to 24 hours the day before. Then she said FNB networks usually take long before the port goes through. Couldn't she call me and inform me about this, Furthermore tried calling Saturday still no luck she said it's probably because it's was a public holiday. Today is Monday I called again mind you I'm using my airtime and my time that I'm supposed to be working but now I'm dealing with this, so now she says " Porting a number you have to be 60 days old with that previous network so now still today no phone no nothing, not even a phone call informing me I have to go after chasing her every move. She doesn't care that I'm in desperate need of a second phone or try to assist me regarding this matter is what she is saying true about the port? If so why aren't we as customers of MTN not notified of such everyday it's a different story with her. Today she said they'll give me a new number and the phone will be ready in the afternoon. It is now at the end of the day but no feedback whatsoever I'm the one that has to call again and ask her what is going on and I'm sure she will have another juicy excuse for me in store.</p>