PJ
Patricia J
1 reviews | Active since Nov 2013
17 Sept 2016, 18:59
Worst experience ever
<p>I'm really disappointed with MTN. I've been using this network for years and this is the worst service I have ever received.I recharged for emergencies because I'm pregnant and due for delivery soon but MTN decided to reserve my airtime for Data which I never requested or prescribed to be done.I'm on prepaid and I spend more than R300 a month to recharge for data and airtime.I'm so furious because I experienced Brixton heeks today and couldn't call my husband because my airtime was reserved for data without me knowing in my mind I'm like I have airtime to make a call only to hear the annoying voice note saying you have insufficient airtime to make a call.I'm so switching networks </p>
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MTN South Africa's replyOfficial
21 Sept 2016, 12:15Good day Patricia,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the airtime is reversed for data when your handset is connected to multiple internet pages. We advise that you close off all the internet pages you are not using. You may also reboot your handset to release the airtime that is reserved for data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply21 Sept 2016, 12:15
Official
Good day Patricia,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the airtime is reversed for data when your handset is connected to multiple internet pages. We advise that you close off all the internet pages you are not using. You may also reboot your handset to release the airtime that is reserved for data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,